Thank you for shopping with 1-2-Taste. Find below more info on how 1-2-Taste displays pricing, shipping charges, and VAT.
Product Pricing online
- All prices with products online show excluding VAT and shipping cost.
- 1-2-Taste applies tiered pricing for many products: buy more and get a lower price per pack.
- On the checkout screen you, you will see the total cost of the order including shipping charges and VAT you will be charged when placing your order.
Shipping charges
- Because we ship directly to you from our suppliers, shipping charges will be calculated based on:
- your delivery location
- the location of the supplier
- the weight of the goods
- if the product is a dangerous good, for example because it contains alcohol
- for example: the charges for shipping a 30 Gr. small pack from a supplier in The Netherlands to a delivery address in The Netherlands are less than EUR 10. And shipping 50 Kg. of liquid products from a supplier in France to a delivery address in the United Kingdom is approximately EUR 100.
- Final shipping charges are calculated and shown in the checkout step when ordering.
Estimated Delivery Date
- On product pages you will find an estimated shipping date.
- Supplier dispatch date together with shipping time of the delivery company allow calculation of the estimated delivery date.
- If you have an urgent need for your ingredients, please contact us to let us know your request.
Contact data
- By phone: +31 85 8883630
- By email: [email protected].
- By visiting any page on our website: https://dev.12taste.com and using our online chat.
FAQs about shipping & delivery
The estimated delivery time for orders can vary depending on several factors, including the product availability, supplier location, and the delivery address. We provide an estimated shipping date on product pages to give you an idea of when your order is expected to be dispatched.
To calculate the estimated delivery date, you need to take into account the dispatch date and the shipping time of the delivery company. This allows us to provide you with an estimated timeframe for when you can expect your order to arrive.
However, it’s important to note that unforeseen circumstances or logistical challenges may occasionally cause delays in delivery. In such cases, we will strive to keep you informed and provide updates regarding any potential delays or issues concerning your order.
If you have an urgent need for your ingredients or require a more precise delivery estimate, we recommend contacting us directly at +31 85 0027748 during regular business hours or emailing us at [email protected]. Our team will be happy to assist you and provide you with the most accurate information regarding your specific order.
Remember, we are committed to ensuring a smooth and timely delivery process for your orders.
Are there any restrictions on the geographical locations you ship to?
Certainly! At 1-2-Taste, we work with local, regional, and global suppliers, which allows us to cater to various geographical locations. We have the capability to ship to a wide range of destinations both within, and outside of, our operating region.
However, it’s important to note that there might be certain restrictions or limitations depending on the specific destination and product. Factors such as customs regulations, import licences, and legal requirements vary from country to country.
To provide you with accurate information regarding shipping to your specific location, we kindly request you to provide us with the destination details. We will need to consult with our logistics team and provide you with the necessary information regarding any shipping restrictions or requirements that may be applicable.
Reach out to our dedicated Customer Success team at +31 85 0027748 during regular business hours or email us at [email protected], and provide all relevant details.
Can I track the progress of my order, from processing to shipping?
Absolutely! At 1-2-Taste, we understand the importance of being able to track your order throughout the process. Once you place an order with us, you will receive an order confirmation email containing the details of your purchase.
To track the progress of your order, simply log in to your account on our website using the credentials you created during the checkout process. Within your account, you will find an order history section where you can view the status of your order, from processing to shipping.
As your order progresses, we will provide updates, including the preparation and packaging of your items, as well as the shipping details. You may receive further email notifications with tracking information once your order has been shipped. This will allow you to monitor the delivery status and estimated arrival date of your package.
Please note that the availability of tracking information may depend on the shipping method chosen and any applicable carrier services. If you have any specific questions or concerns regarding the tracking of your order, please reach out to our Customer Success team at +31 85 0027748 during regular business hours or email us at [email protected]. They will be happy to assist you further.
How do you handle any issues with damaged or compromised ingredient packaging?
When it comes to any issues with damaged or compromised ingredient packaging, we at 1-2-Taste understand the utmost importance of ensuring the integrity and quality of the products we sell. We have stringent procedures in place to address such situations promptly and effectively.
If you happen to encounter any concerns regarding damaged or compromised ingredient packaging upon receipt of your order, we kindly request that you follow these steps:
Upon delivery, carefully inspect the packaging for any visible signs of damage or compromise. If you notice any issues, promptly notify the delivery personnel and make a note of it on the delivery receipt or electronic proof of delivery, if applicable.
Take photographs of the damaged or compromised packaging as evidence of the issue. Contact our dedicated Customer Success team as soon as possible at +31 85 0027748 during our regular business hours or email us at [email protected], providing all relevant details, including your order number, a description of the issue, and any supporting evidence such as photographs.
Our Customer Success team will address your concern and work towards a satisfactory resolution. This may involve coordinating with our logistics partner or initiating a replacement or refund process, depending on the specific circumstances.
We strive to ensure that our customers receive their ingredients in optimal condition, and we apologise for any inconvenience caused by damaged or compromised packaging. Rest assured, we will make every effort to resolve the issue swiftly and to your satisfaction.
How do you handle any issues with delayed or lost ingredient shipments?
At 1-2-Taste, we take pride in ensuring a robust supply chain and addressing any concerns that may arise with the utmost diligence.
In the unfortunate event of a delayed or lost ingredient shipment, we have well-established protocols and dedicated teams in place to manage such situations promptly and effectively. Upon being made aware of an issue, we immediately initiate a thorough investigation to ascertain the cause and location of the delay or loss. This may involve coordinating with our trusted logistics partners and relevant stakeholders to expedite the resolution process.
While each situation may differ based on the circumstances, we are committed to keeping our valued customers well-informed throughout the process. Transparency and effective communication are key pillars of our approach. We will provide regular updates regarding the status of the shipment and work diligently to resolve the issue in the shortest possible time frame.
To prevent such situations from occurring in the first place, we collaborate closely with our suppliers and logistics partners to ensure the timely and secure delivery of ingredients. However, we understand that unforeseen circumstances can arise despite our best efforts. In such cases, our priority remains minimising any disruptions to your operations and swiftly rectifying the situation.If you encounter an issue with a delayed or lost ingredient shipment, I kindly request that you contact our esteemed Customer Success team immediately. They possess the knowledge and resources to address your concerns proficiently. You may reach them at +31 85 0027748 during our regular business hours or gain their attention by sending an email to [email protected].
Are there any discounts or promotions available for bulk orders?
For larger quantities, we recommend reaching out to us directly for pricing information. We strive to provide complete transparency between suppliers and 1-2-Taste regarding sales prices.
Please call us at +31 85 0027748 or email us at [email protected] for more information.
Can I track the status of my order or shipment?
- Estimated Delivery Date: On product pages you will find an estimated shipping date.
- Supplier dispatch date together with shipping time of the delivery company allow calculation of the estimated delivery date.
If you have an urgent need for your ingredients, please contact us to let us know your request.
Contact data:
- By phone: +31 85 0027748
- By email: [email protected].
- By visiting any page on our website: https://dev.12taste.com and using our online chat.
