Thank you for shopping with 1-2-Taste. If you are not entirely satisfied with your purchase of goods and services, we’re here to help. In case of a quality issue or shipment error, products can be returned within 3 days of the receipt of the product.
Before you return a product, please make sure that:
- The product was received not more than 3 days ago.
- The product is in its original packaging
- Please ensure upon taking product sampling no contamination occurs.
Please contact us before you return the product:
- By phone: +31 85 0027748
- By email: [email protected].
- By visiting this page on our website: https://dev.12taste.com and using our online chat.
Send the product with its original packing to:
The product will be replaced in case of confirmed quality deviation or error in supply.
Complaints on services purchased, please contact us direct:
- By phone: +31 85 0027748
- By email: [email protected].
- By visiting this page on our website: https://dev.12taste.com and using our online chat.
Shipping charges
Shipping charges incurred in connection with the return of a product are refundable. Please contact us for a return shipment label.
Damaged items
If you received a damaged product, please notify us immediately for assistance. Please make sure to take pictures of goods received in damaged condition.
Sale items
Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.
Cancellation
Orders with payment confirmed or shipped ex supplier can no longer be canceled.
Response commitment
- 1-2-Taste commits to respond substantively to complaints on goods and services within 14 days
- Please submit your complaint:
- By phone: +31 85 0027748
- By email: [email protected].
- By visiting this page on our website: https://dev.12taste.com and using our online chat.
- If your complaint has not been handled adequately and to your satisfaction, you can contact Thuiswinkel via www.thuiswinkel.org for mediation.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone: +31 85 0027748
- By email: [email protected]
- By visiting this page on our website: https://dev.12taste.com and using our online chat.
